Ethics and compliance

Ethical standards

Code of Ethics
Ethical Channel Procedure
Conflict of interest management procedure
Ethical Channel Policy

Contact ethical channel

Contact ethical channel


Crime Prevention
Prevention of Money Laundering and Financing of Terrorism
Competition Policy
Data Protection
Information Security
Against Corruption and Fraud
Gifts and Hospitality
Donations and Sponsorships
Relations with Public Officials and Private Entities
Compliance Function Statute
Rules of Procedure of the Compliance Function Organs
Statute of the Internal Audit Function
Risk control and management
Customer Service
Human Resources
Equality and diversity
Integrated Quality, Environment and Occupational Safety Policy
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